CUSTOMER SERVICE POLICY
Traveldoo is synonymous with quality. Every buckle, zipper, and fabric choice is meticulously selected and then analyzed after rigorous lab testing. After it’s built, we take it to the road to make sure it can handle real-world travel abuse. And it does.
Our warranty covers workmanship and materials against any manufacturing defect. If the product is covered by the warranty, we will repair or replace it at our discretion. Contents of your bag, normal wear and tear, abuse and cosmetic wear and tear are excluded.
WHAT IS SPECIFICALLY COVERED?
We build our products to last over extended periods of use, but inevitably everything does eventually wear out. Fabrics will deteriorate and fade and moving parts will wear out. All gear will suffer from differing degrees of wear-and-tear, depending upon use.
By taking care of your products you will ensure longer lifetime for your gear.
We will cover your product against defect and malfunction until such a time that it has been used and worn out.
This warranty does not cover, normal wear and tear, or the natural breakdown of colors andmaterials over extended time and use. Accident, improper care, negligence are excluded.
Normal wear and tear is the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”.
(1) Fabric: Product fabric makes up 90% of most Traveldoo products. If the fabric is discolored, degraded, de-laminated or deteriorated we may determine this to be end of “product life”. (2) If a major component fails due to years of use (such as a handle, wheel or zipper) we may deem the product to have met its full life cycle.
Customer feedback is invaluable and a keystone in our New Product Development process.
We would love to hear from our customers and use the feedback to make our products more user-friendly and cater to our customer needs better.
In case of any issues, you can reach out to us at email@example.com and we’ll get back to you at the earliest.